You must contact Canada Post (or the Shipping Carrier used) to create an investigation case on the order being damaged. If the order you have received has been damaged due to transit. Our items are directly sourced from the Manufacturer and are in Sealed Factory Condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unopened and in original condition and packaging. If 15 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange.
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